About Us
Total Research Solutions (TRS) is an emerging global provider of customer experience measurement solutions. Our purpose is to assist clients and partners understand, benchmark and improve their customer’s experience through market research and technology.
Our direct services include:
- Field Force™ - Mystery Shopping
- Entourage™ - Respondent Recruiting
- Enquire™ - Customer Satisfaction & Lifecycle Surveys
- Envision™ - Custom Built Technology Solutions
- Empower™ - Online field management and web reporting tools
- For more services info: Click here
Whether you are a business seeking customer insight or a research provider in search of a field execution partner, Total Research Solutions is dedicated to providing professional and responsive client service, empowered by actionable insight, to improve your customer experience!
Experience
Our management team has over 25 combined years experience executing customer insight and measurement programs for some of the world’s most prestigious clients. Our diverse industry experience includes leading retailers, fast food, casual & fine dining, supermarkets, financial institutions, automotive, real estate and technology just to name a few. We understand the complexity and urgency of getting the job done whether your program involves a small sample or tens of thousands of retail evaluations across the globe.
Mission
Our mission is to empower client’s with actionable customer insights and tools supporting operational excellence, competitive insight and the forward momentum of each partner we work with. We will constantly endeavor to provide quality customized solutions and recommendations to our clients, on time and on budget, 100% of the time. We will do so with relentless passion for quality, teamwork and integrity. Our solutions will be innovative, flexible and competitively priced.
Values
Let’s face it – Our business can be complex and often requires the diligent follow through of not only our internal stakeholders but thousands if independent research participants (shoppers, panelists etc). TRS approaches each relationship whether it be a client or contractor as a valued partnership and opportunity to pursue insight beyond data and account numbers. We believe this approach is pivotal to the quality and integrity of our offerings as well as our long term success.
